Inventor of the slatted frame
More than 60 years of experience
Over 300 competent specialised trade partners
Innovation Made in Bremervörde
Mission painless sleep

Right of withdrawal
Cancellation policy

Right of withdrawal 

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods. 

In order to exercise your right of withdrawal, you must inform us, the 

Thomas GmbH + Co. Sitz- und Liegemöbel KG
Walkmühlenstraße 93
27432 Bremervörde
Phone: +49 (0)4761 9790
Fax: +49 (0)4761 979 161 E-Mail: bestellung@lattoflex.com by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory. 
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period. 

Consequences of revocation 

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We will bear the cost of returning the goods. You will only be liable for any loss of value of the Goods if such loss of value is due to handling of the Goods which is not necessary to examine the nature, properties and performance of the Goods.

End of the cancellation policy 

The right of revocation does not apply to distance selling contracts which we conclude with entrepreneurs within the meaning of § 14 BGB. for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. 

Sample cancellation form